Refund policy
RETURNS, REFUNDS AND EXCHANGE POLICY
Only defective items can be returned, or wrong item was shipped from the distribution center. All returns must be in its original packaging and condition and also be made within 15 days of the delivery date. G&M Grocery Express has the right to refuse returns that passed the 15 days allowed time after delivery.
For additional help please contact us at: ✆ 209-250-2141 8am - 6pm Mon-Fri and/or Email us at: gmgroceryexpress@gmail.com
Refunds
We do not offer refunds or replacements when a customer enters the wrong shipping
address or order the wrong product. We recommend that a customer pay very close attention to the product being ordered.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that
is provided by our customer service representatives.
(2) Email us at gmgroceryexpress@gmail.com (Name, Order Number, and any
information of why you are requesting a refund).
We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process
through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.
There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the
postal carrier. Sometimes they end up lost in transit. In any case in which we do not
receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free
of charge. If you want to change the address, you will need to pay the shipping and
handling fee.
Order Cancellation
"Thank you for choosing us! To ensure the highest quality, each of our products is
custom-printed specifically for you the moment your order is placed.
Because of this personalized process, we are only able to accommodate cancellations
or modifications within the first 12 hours of purchase. Please note that orders for
Apparel, Mugs, and Ornaments are processed immediately and cannot be changed or
canceled. We appreciate your understanding and are so excited to get your order to
you!
"Clearance Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase
was received, unfortunately we can’t offer you a refund or replacement.
International Shipping
We do not ship internationally at this current time but, we do plan to do so in the near future. Please check back soon!
Email :gmgroceryexpress@gmail.com
Please let us a voicemail message if a representative cannot take your call. We will respond to you as quickly as possible.
Call/SMS : ✆ 209-250-2141 8am - 6pm Mon-Fri.